Refund & Return Policy

We stand behind the products we make and want you to be satisfied with your Wicked Wolf purchase.

15-Day Return Policy

You have 15 days from the date your order is delivered to request a return.

To be eligible for a return and refund to your original payment method, the item must be:

• Unused and unopened

• In the same condition in which you received it

• In its original packaging

• Accompanied by your receipt or proof of purchase

To request a return, contact us at wickedwolfbeardco@gmail.com.

Approved returns must be sent to:

Wicked Wolf Beard Co.
81 Hobart St
Hackensack, NJ 07601

If your return is approved, we will provide instructions on how and where to send your item. Items returned without contacting us and receiving approval first may not be accepted.

For any questions regarding a return, contact us at wickedwolfbeardco@gmail.com.

Satisfaction Guarantee

We make Wicked Wolf products to a standard we're proud to stand behind.

Because beard-care products are personal-care items, opened or used products cannot be physically returned or refunded to the original payment method.

However, your satisfaction still matters to us.

If you are genuinely dissatisfied with a Wicked Wolf product, contact us at wickedwolfbeardco@gmail.com within 15 days of receiving your order. We will review the situation and work with you to make it right, including providing store credit when appropriate.

Our satisfaction guarantee is separate from our standard return policy and allows us to take care of our customers while maintaining appropriate health and hygiene standards for personal-care products.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your order is damaged, defective, or you receive the wrong item, contact us as soon as possible at wickedwolfbeardco@gmail.com so we can evaluate the issue and make it right.

Please include your order information and, when possible, photos showing the issue so we can resolve it quickly.

Non-Returnable Items

For health and hygiene reasons, opened or used personal-care products cannot be returned.

We also cannot accept returns of:

• Custom or personalized products

• Gift cards

• Hazardous materials, flammable liquids, or gases where return shipping is prohibited or restricted

Sale items are generally not eligible for return or refund unless otherwise stated or required by law.

However, purchasing an item at a promotional or sale price does not automatically eliminate our Satisfaction Guarantee. If you are genuinely dissatisfied with a Wicked Wolf beard-care product, contact us within 15 days of delivery so we can review the situation.

If you are unsure whether your item qualifies, contact us at wickedwolfbeardco@gmail.com.

Exchanges

If you received an unopened and unused product and would like a different eligible item, contact us within 15 days of delivery.

When appropriate, the fastest way to receive a different product may be to complete an approved return and place a separate order for the replacement item.

If the product has already been opened or used, please contact us regarding our Satisfaction Guarantee instead.

European Union — 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, applicable consumer-protection laws may provide you with the right to cancel or return your order within 14 days without providing a reason.

Returned merchandise must generally be in the same condition in which it was received, unused, and in its original packaging, with proof of purchase.

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law.

Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank or credit-card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at wickedwolfbeardco@gmail.com.

Questions?

If you have any questions about returns, refunds, damaged products, or our Satisfaction Guarantee, contact us at:

wickedwolfbeardco@gmail.com